What Information We Hold and Why
When you create an account, we collect your name, contact details, and the credentials you set. During deposits or withdrawals through bKash, Nagad, or Rocket, we record transaction references — not your full wallet PIN — solely to verify the transfer and match it to your
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account. We also log device identifiers, browser type, and IP address each time you connect, which helps us detect unusual login attempts and keep your session secure. If you contact our support team, the conversation and any attachments you share are stored against your account record.
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We do not sell your personal information to third parties. Data shared with payment processors like bKash, Nagad, and Rocket is limited to what those processors need to complete your transaction. We retain account data for as long as your account remains active and for the
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period required to resolve any outstanding disputes. You can request a copy of the data we hold about you, or ask us to correct inaccurate details, by reaching our support channel. Whether you can access our platform at all depends on your local law and the
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eligible regions we serve.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.